FAQs

At The Quaint and Quirky, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back, time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

When can I expect my items to be despatched?

My stock items are despatched within 1-3 business days.  My made to order items vary depending upon the product, and further information can be found on the individual items listed in my shop.   If you have ordered stock items, and made to order items, these will be despatched together.

If you have a requirement for a made to order item which you need urgently, please contact me and I will do my best to help

As an example, my Ashes Into Art - cremation ashes memorial paintings, take circa 2-3 weeks to despatch from the date the order is received. This is based on me receiving your ashes within 7 days, and your despatch date may be longer than 3 weeks if I don't receive your ashes within the first 7 days.

Print on demand items (tote bags, mugs and coasters) will be shipped directly from the printing manufacturer within 7 days.  This reduces costs to my customer and limits my carbon footprint.  Please contact me as usual if there are any problems with your printed order items

What are your delivery times?

All UK items are posted on a Royal Mail second class service, varying from standard postage, signed for, or tracked 48, depending on the item and its value.  Proof of postage for all items are obtained, and you will receive the relevant tracking number if applicable.  Second class post takes circa 2-4 days, but due to Covid, and at times of high seasonal demand, Royal Mail can experience significant delays.  Your patience is appreciated at this time.

Do you deliver outside of the UK?

Yes, I deliver Internationally, but I have reluctantly had to suspend European deliveries.  There have been significant changes to the export laws post Brexit to the EU Bloc from 1st July 2021.  This includes sellers having to charge export VAT  for EU sales, at the point of sale, and passing on this information to delivery companies electronically at the point of sale.  Due to the limitations currently within Royal Mail, I am only offering European shipping via my Etsy store at this time, as this is a Market Place which is well organised with this process. 

Please visit The Quaint and Quirky on Etsy to purchase if you live in Europe.  If there is something you would like to purchase, which isn't available in my Etsy store, please email me and I will be happy to add it for you

What are your business hours?

My standard business hours are 9am to 4pm Monday to Friday.  If you have any queries, questions or concerns, I aim to respond within 24 hours, unless this falls on a Saturday, Sunday or UK Bank Holiday, and then I will respond during the next working day.

What is your returns and refund policy?

For all stock / standard items, if you change your mind, please inform me within 14 days and return the item in its original condition and unused within 30 days.  Return postage is payable by the customer, and you will receive a refund for the price of the item only, with postage costs deducted.

Customised and made to order items are not returnable or refundable.

For any damaged items in transit, or defective goods, please contact me with relevant photographs, so I may issue you with a full refund or replacement.

For any postal delays, I cannot issue a refund or send a replacement, until the relevant time has passed according to Royal Mail's delivery policies relating to goods lost in transit.  At this point a refund / replacement can be organised, and I will make a lost in transit claim.

Do you offer commissions?

Yes,  I offer pet portrait commissions in graphite, watercolour and ink and watercolour, which can be found here.  For any other commissions for wall art, prints, cards, hanging plaques etc, please contact me and I am more than happy to create a new design for you if you wish to purchase a personalised design.

Are you eco friendly?

I use 100% recycled paper envelopes for my greeting cards, and home compostable, plastic free cello bags for prints and cards.  I use paper tape instead of plastic tape,  and wrap delicate items in paper based protective packaging.  My stickers are also paper based.  Any plastic packaging used is from any packages I myself have received, which is reused instead of being discarded in general waste

Do you make any charitable donations?

For every Bedlington Terrier card, print, calendar and weekly planner sold, I make a donation to Mila's Fund.  It is a small charity dedicated to helping Bedlington Terrier dogs in need.

What is your privacy policy?

I, Claire Yates, am the data-controller of your personal information as it relates to my website. If you send me a message via my website, I will receive your email address. The only circumstances in which I will share your data are in processing your order, or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, or add you to any mailing list without your explicit consent. If you wish to subscribe to my mailing list, I will only ever use your email address to send updates, promotions and discount codes.

I will only retain your details for as long as necessary in order to process the custom request/transaction, or keep you on the mailing list (if you have opted in) and I will securely store any data collected during that period. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.